Suppose to share a happy post but I think this is more interesting.
I thought this thing will only happen to Air Asia but who knows, I cursed MAS as well. My very first experience with them turn very sour.
After 6 months of anticipation, we were welcomed with huge huge disappointment. Prior to our trip, we booked our flight ticket 4 months earlier and it was confirmed. CONFIRMED ok!!! BUT……
So, this is what happened. On the very fine 22/12 we reached KLIA at 7am to check in and we were told to hold on for a while to check on the flight status. We thought it was normal procedure, so
we: Ouuhhh… OK..
After 5 minutes….
he: Soli, your flight is overbooked and there is no more seat available. We will have to put you on 3pm flight.
we: Wat the F******************!!!!! How can this happen??
he: I’m soli… It’s overbooked due to bla bla bla bla blaaaaaaaaa and we can’t do anything. This is what we can offer – send you to hotel for a rest until 3pm.
we: How can?????
he: If you agree, we will arrange immediately. Else, you can talk to the customer care officer.
Of course we choose to speak to the officer lar…How to just accept like that!! *super frustated
he: OK, pls go to counter F18/19. My officer is waiting you there.
cc: I’m soli, so soli, this is not your fault, is airlines prob, bla bla bla blaaaaaaaa………
we: How can this happen??? How come no notification?? How come this?? How come that??
cc: I’m soli, overbooked issue no notification. This is normal to all airlines. They will overbooked by 20%.
we: WATTTTTTTTT!!!!!!!!!!!!!! This is not acceptable. What other arrangement??? Other airlines?? Business class???
cc: Soli, other airlines later delay more long. Business class overbooked by -1. We can’t do anything. What I can do now is to arrange 3pm flight transit KK, send you to hotel for a rest, free international call, breakfast voucher and RM200 cash back.
we: Business class ppl sure cry if that happen to be true.. No choice liao… argue also no place adi, so OK loooor.(very very very super duper unwillingly accepted it)
Then, she proceed to help check us in for 3pm flight and we waited for our cash back.
I think she can’t stand us bugging her, so after 30min, she come back to us and tell us she can arrange us an earlier flight with SIA transit Singapore.
cc: I have a better arrangement. I managed to get you guys 2 seat with SIA at 10:20am, reach Taipei at 4:55pm.
we: *thrill…. please arrange ASAP!!!
and so in the end we got to fly with SIA on a better craft 777-200 😀 (suppose to go on MAS 737-800 at 9:20am)
and mydaling that have been pestering me for quite some time about in flight entertainment issue was solved.
Although MAS give us up, but lucky the customer care officer did not. Big thank you to her. If not, we will only reach Taipei at 10pm. Soli, I can’t recall her name.
Tips: Although you are super duper triple fourple angry & frustrated & annoyed – scold, fight, throw your tantrum but in a polite way lar. Then when they offer you something, accept BUT don’t accept fully… LOL~~~ Just pretend you are damm cham/kesian/pity, and keep bug them for any other alternatives and plus a little luck, you may get a better offer…. 😀
Stay tuned for more… 😉